Communication barriers among nurses and elderly patients

AUTHORS

Teamur Aghamolaei 1 , * , Laleh Hassani 2

AUTHORS INFORMATION

1 Associate Professor Department of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.

2 Instructor Department of Health, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.

ARTICLE INFORMATION

Hormozgan Medical Journal: 14 (4); e88614
Published Online: October 09, 2010
Article Type: Research Article
Received: March 09, 2010
Accepted: October 09, 2010

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Abstract

Introduction: Effective communication among nurses and elderly patients plays an
important role in patients’ satisfaction and compliance of physicians’ advices. The aim of
this study was to determine communication barriers among nurses and elderly patinents.
Methods: The population study of this croos-sectional study was nurses who were working in
hospitals of Bandar Abbas. Data were collected through a self-administerated questionare that
assess three aspects of communication barriers including nurse-related communication
barriers, patient-related communication barriers and environment-related communication
barriers. The questionnaires were distributed to 150 nurses in three hospitals. Data were
analyzed using SPSS16 software.
Results: The mean age of the subjects was 30.1 (SD=5.3), 27.7% males and 72.3%
females. Lack of intimacy, official behavior, and working without a sincere attitude were the
most important nurse-related communication barriers. Mistrust, being tired, forgetfulness and
hearing problems were the most important elderly patient-related ones. In environment-related
barriers, presence of severely other patients, noisy environment and being in an unpleasant
environment were important. In total, nurse-related communication barriers and older patientrelated
communication barriers were more important than environment-related communication
barriers (P<0.03).
Conclusion: It seems that most of nurse-related communication barriers could be reduced
by improving communication skills and modifying their attitudes regarding elderly patients.
Environmental modifications such as reducing noise levels and using hearing aids or
eyeglasses, poor lighting, and uncomfortable temperatures are easy measures by hospital
administrators.

Keywords

Communication Barriers – Nurses – Elderly - Hospital

© 2011, Hormozgan Medical Journal. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
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